JTN RE PTY LTD (ABN 34 663 965 062) and BJGCP Pty Ltd (ABN 18 666 686 228) (we, us, our) are committed to protecting your privacy and complying with our obligations under the Privacy Act 1988 (Cth) (Privacy Act).

This Privacy Policy explains how we collect, use, disclose and manage personal information through this website.

This Privacy Policy applies only to personal information collected through this website. We also maintain a comprehensive Privacy Policy & Collection Notice that governs the collection, use and disclosure of personal information in connection with our real estate agency business, including property management, sales, leasing and related services. A copy of our Privacy Policy & Collection Notice is available here: Privacy Policy & Collection Notice.

We may update this Privacy Policy from time to time by publishing a revised version on this website. Any changes take effect from the date the updated Privacy Policy is published.

What information do we collect?

We may collect personal information that you provide to us through this website, including:

  • Your name and contact details;
  • Information contained in enquiries, forms, applications, registrations or requests submitted through the website;
  • Information relating to property sales, purchases, leasing, property management or other real estate services;
  • Financial, employment, rental history or transaction-related information where relevant to your enquiry or application;
  • Information collected through cookies, analytics tools and similar technologies; and
  • Any other personal information that you choose to provide to us.

Why do we collect this information?

We collect personal information to:

  • Respond to enquiries and requests;
  • Provide real estate services, including property management, leasing, sales and related services;
  • Facilitate property inspections, applications, sales and transactions;
  • Communicate with you about our services;
  • Verify the information provided to us;
  • Comply with our legal and regulatory obligations, including obligations relating to identity verification and anti-money laundering and counter-terrorism financing requirements; and
  • Improve our website, services and customer experience.

For more information about how we collect, use, store and disclose personal information in connection with our real estate services, please refer to our Privacy Policy & Collection Notice.

Use and disclosure of personal information

We may use and disclose personal information for the purposes for which it was collected and as otherwise permitted by law, including:

  • Providing services and responding to enquiries;
  • Maintaining and updating our records;
  • Verifying information with third parties where appropriate;
  • Communicating with property owners, purchasers, tenants, landlords and service providers where relevant;
  • Complying with legal and regulatory requirements; and
  • Any purpose authorised or required by law.

Overseas disclosure

We may disclose personal information to members of our offshore support team located in the Philippines for administrative, operational and support purposes.

We may also use cloud-based systems, software platforms and electronic storage services that may store or process information outside Australia. We take reasonable steps to ensure that overseas recipients handle personal information in a manner consistent with Australian privacy laws.

As electronic and cloud-based storage systems may be accessible from multiple countries, it is not always practical to identify every country in which personal information may be stored or processed.

Anonymity and pseudonymity

You may access and browse this website without identifying yourself.

However, where you wish to make an enquiry, submit information, request services or otherwise engage with us, we may require personal information in order to assist you. If you choose not to provide requested information, we may be unable to provide some or all of our services.

Cookies and website analytics

We may use cookies and similar technologies to improve website functionality and user experience.

Cookies are small files stored on your device that enable a website to recognise your browser and remember certain information. Most web browsers automatically accept cookies, however you can modify your browser settings to refuse cookies if you prefer.

We may also use analytics and advertising services, including Google Analytics and similar platforms, to understand website usage and improve our services. These services may use cookies and related technologies to collect information about how visitors interact with our website.

Information security

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.

While we implement appropriate security measures, no method of electronic transmission or storage is completely secure and we cannot guarantee the absolute security of information transmitted over the internet.

Links to other websites

This website may contain links to third-party websites. We are not responsible for the privacy practices, content or security of those websites. We encourage you to review the privacy policies of any external websites you visit.

Marketing and opt-out

We may use personal information (excluding sensitive information) for marketing, research and service improvement purposes and to provide information about our services, related services or opportunities that may be of interest to you.

You may opt out of receiving marketing communications at any time by contacting us or by using any unsubscribe facility included in our communications.

We will not use sensitive information for marketing purposes without your consent.

Accessing and correcting your personal information

You may request access to personal information we hold about you and request correction of any information that is inaccurate, incomplete, misleading, irrelevant or out of date.

We may charge a reasonable fee for providing access to personal information where permitted by law.

Requests for access or correction should be made in writing to the Privacy Officer using the contact details below.

Contact us

Wilton Lemke Stewart

328 King Street Newcastle NSW 2300

Telephone: (02) 4086 7171

Email: hayley@wlsre.com.au

If you have any questions, concerns or complaints regarding privacy or the handling of your personal information, please contact us using the details above.

You may also contact the Office of the Australian Information Commissioner:

Telephone: 1300 363 992

Website: www.oaic.gov.au

Online Enquiry Form: www.oaic.gov.au/privacy/privacy-complaints

Acceptance of this Privacy Policy

By using this website, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use and disclosure of personal information as described in this Privacy Policy and as otherwise permitted by law.

JTN RE PTY LTD (ABN 34 663 965 062) and BJGCP Pty Ltd (ABN 18 666 686 228) (we, us, our) are committed to complying with their obligations under the Privacy Act 1988 (Cth) (the Act).

The Act allows personal information to be collected, used and disclosed for the purposes for which it was collected in accordance with the Act. This Privacy Policy only applies to the extent we collect, use and disclose personal information in connection with this website.

We also have a privacy policy which details our policy in connection with our real estate agency business. A copy of this privacy policy can be accessed here: Privacy Policy & Collection Notice

This Privacy Policy may be revised, updated or replaced from time to time, and we may subsequently notify users of any changes to it by posting the revised, updated or replaced Privacy Policy on this website. Any changes to it take effect on the date on which the revised, updated or replaced Privacy Policy is posted to this website.

What information do we collect?

We may collect personal information including your name, contact details, and other information you choose to provide through the website as well as information relevant to property enquiries, sales, leasing, and property management. This may also include financial, employment, rental, or transaction-related information, depending on how you engage with us.

Why do we collect this information?

We collect personal information to enable us to provide real estate services, including responding to enquiries, managing rental properties, facilitating property sales and purchases, complying with legal and regulatory obligations, and communicating with you about our services.

For more information about how we collect, use, store, and disclose personal information, please refer to our full Privacy Policy, available: Privacy Policy & Collection Notice

Information disclosed

We will use and disclose personal information only for the purposes for which it is collected in accordance with the Act, including:

  • Providing services and customer support, including service updates;
  • Maintaining and updating our records;
  • Comparing information for accuracy, and verifying it with third parties; and
  • Providing information as authorised or required by law or a relevant government body or authority.

Overseas disclosure

We may share personal information with our offshore support team in the Philippines to assist with administrative and operational functions. We take reasonable steps to ensure overseas disclosures comply with Australian privacy laws. We may use cloud storage and IT servers that may be located overseas to store the personal information we hold. As electronic or networked storage can be accessed from various countries through an internet connection it is not always practical to know in which country information about an individual may be held.

Please note that in some cases countries to which we transfer information may not have laws or binding schemes that have the effect of protecting your information in a way that overall is at least substantially similar to the way in which the Australian Privacy Principles protect your information, and there may not be any mechanism or binding scheme that you can access to take action to enforce legal protections.

Anonymity and Pseudonyms

General users of the website do not need to disclose their identity to us in order to use this website. This website does not, therefore, collect personal information about people who generally access it except in the circumstances described above. Please note that we may not be able to provide you with some or all of our services if you are anonymous or use a pseudonym.

Cookies

We may from time to time use cookies on our website. Cookies are very small files which a website uses to identify you when you come back to the site and to store details about your use of the site. Cookies are not malicious programs that access or damage your computer. Most web browsers automatically accept cookies but you can choose to reject cookies by changing your browser settings. However, this may prevent you from taking full advantage of our website. Our website may from time to time use cookies to analyses website traffic and help us provide a better website visitor experience. In addition, cookies may be used to serve relevant ads to website visitors through third party services such as Google Adwords. These ads may appear on this website or other websites you visit. Any other information supplied to us (for example, if a user sends an email or enters any personal information into our website) is treated in accordance with this Privacy Policy.

Information security

We take reasonable steps to protect all information which we hold (including personal information) from misuse, loss, and unauthorised access, modification or disclosure. We may store information about you in cloud or other types of networked or electronic storage. As electronic or networked storage can be accessed from various countries through an internet connection it is not always practical to know in which country personal information about you may be held. Where appropriate, we use secure transmission facilities. However, no transmission of information over the internet can be guaranteed to be completely secure and we do not warrant the security of any information transmitted to us over the internet.

Links to other websites

This website may contain links to other websites. We are not responsible for the privacy practices or the content of those websites. This Privacy Policy does not extend to those linked websites.

Marketing and opt-out

We may also use the information, including personal information (excluding sensitive information), provided by users of this website for marketing and research purposes, to analyse and improve products, benefits and services and to inform users of products, services and benefits provided by us, our related entities, suppliers or sponsors which we consider may be of value or interest to users, unless the user tells us, or has previously told us, not to. If a user does not wish to receive any information about such products, services and benefits they can contact the Privacy Officer (details specified below). We will not use your sensitive information for these purposes without your consent. Users may opt out of receiving marketing communications at any time by contacting us or using any unsubscribe facility provided.

Accessing your Personal Information

Users of the website whose information we either collect, use or disclose have the right to request access to any personal information held by us which relates to them, unless we are permitted to withhold that information. We may charge a reasonable fee where access to personal information is provided. Any requests for access to a user’s personal information should be made in writing to the Privacy Officer (details specified below). The user also has the right to request the correction of any personal information which relates to them that is inaccurate, incomplete, irrelevant, misleading or out-of-date.

If the user requires any further information about our management of personal information or has any queries or complaints, they should contact:

Wilton Lemke Stewart

328 King Street, Newcastle NSW 2300

Tel: 4086 7171

Email: daniela@wlsre.com.au

The Office of the Information Commissioner can be contacted as follows:

1300 363 992

Mon – Thurs (10:00am – 4:00pm AEST/AEDT)

Enquiry form

Acceptance of this Privacy Policy

By using this website, the user acknowledges that they have read and understood this Privacy Policy. Personal information will be collected, used and disclosed in accordance with the Privacy Act 1988 (Cth) and this Privacy Policy.