Helen is our front desk concierge and the welcoming face of WLS. With exceptional customer service skills and a natural ability to connect with people, Helen ensures every visitor and team member feels valued from the moment they arrive.

Her warm, friendly personality and attentive approach make her a pleasure to deal with. Helen takes pride in creating a positive first impression and is always ready to assist with a smile, whether she’s greeting guests, helping with enquiries, or supporting the team behind the scenes.

Reliable, approachable, and highly organised, Helen plays an important role in keeping the front desk running smoothly and ensuring everyone who walks through our doors feels welcome and well looked after.

With over a decade of experience in the real estate industry, Hayley brings a wealth of knowledge, professionalism, and genuine care to her role as Operations Manager at WLS. Beginning her career as a successful residential sales agent, she built her experience across both residential sales and off-the-plan projects, consistently delivering exceptional outcomes for her clients through sound advice, stellar communication, and a willingness to go the extra mile.

Known for her approachable nature and authentic personality, Hayley is often described as the antithesis of the “hard-selling” agent stereotype. Her genuine warmth, integrity, and client-focused approach have helped her build lasting relationships and earn the trust of both clients and colleagues alike. With extensive experience handling high-volume campaigns and navigating technical property and contractual matters, she has a proven ability to turn opportunities into successful outcomes while ensuring every client feels supported throughout the process.

As Operations Manager, Hayley combines her industry expertise with organisational and leadership skills to create efficient systems and support high-performing teams. Outside of work, she is a proud mum of two children who values community involvement, an active lifestyle, and spending quality time with family and friends. Social, driven, and highly personable, Hayley is passionate about building meaningful connections both professionally and personally.